Winter 2025

• Letter from the CEO
• Top Performing Dealers
• 2025 PIE Standings
• Roadmap to Success with OEM
• New Finance Program: S Series Super Savings
• Training as a Top Priority
• Project Focus Update

Winter 2024

• Letter from the CEO
• Top Performing Dealers
• New Training Modules Now Available
• Project Focus Update
• F&I Council Meeting Recap
• PIE: Recap & Standing for 2025

Fall 2024

• Letter from the CEO
• Top Performing Dealers
• Training as a Top Priority — TICF Announces Planned Launch of New Training Modules for Dealer Personnel
• Project Focus Update — Dealer Volunteers Announced
• Meet the Funding Team

July 2024

• Letter from the CEO
• Top Performing Dealers
• Training as a Top Priority: Sneak Peek
• Meet the FP&A Team
• Elite Dealer Rewards

May 2024

• Executive Letter
• Top Performing Dealers
• Loyalty Pays Program Results
• Foundation of Financing
• Training as a Top Priority
• Elite Dealer Rewards

March 2024

• TICF Congratulates John Crews as President
• 40 Years of Hino — Celebrating 40 Years of Hino in America
• Back to Basics — TICF Sales & Operations Kick-Off
• Dealer Satisfaction Survey Update
• Project Focus Update — The “What” Behind Project Focus
• Investing in Our Team — Jim Jordan & The PMO Team

January 2024

• Partners in Excellence — Introducing TICF’s Brand New Award Program
• Project Focus Update — Focusing for a Fresh Start
• Investing in Our Team — A Warm Welcome to Hino’s New Southeast RSM, Peter Bergin
• Meet the Commercial Account Services Team
• Hino RSM Contacts

November 2023

• A Steadfast Partnership —Lynch Truck Center
• Ease of Doing Business — Dealer Financial Services Quick Reference Guide
• Investing in Our Team — Meet the TICF Credit Team
• Elite Dealer Rewards

Fall 2023

• Evolving Partnerships — Zero-Emissions in California Beginning in 2024: Is Your State Next?
• Ease of Doing Business — TICF Announces Project FOCUS
• Elite Dealer Rewards
• Dealer Satisfaction Survey — Coming Soon
• Meet Jerry Pilla — Your New Business Development Manager
• Ambassador Award Recap

Summer 2023

• A Steadfast Partnership on Display at Hino Ignite
• Value of a Captive — TICF Takes Customer Service to the “Max”
• In-Person F&I Council Meeting Helps Dealers and TICF Align on Goals
• Elite Dealer Rewards — Brands to Suit Every Taste
• New TICF Dealer Kits — to Facilitate a Smooth Funding Journey
• Improvements to TC3 — Underscore TICF’s Commitment to Ease of Doing Business
• Meet Your New RSM — Stephen Lanahan

Summer 2022

• Summer Road Trips Target Relationship Development & Teamwork
• Elite Dealer Rewards — Earning Dealers More on Every Deal
• TC3 Enhancement — Master Lease Agreement
• Over 100,000 ACH Transactions with Hino Customer Portal
• Annual Dealer & Customer Satisfaction Survey Highlights
• Funding More Than Floor Plans, DFS Seeks to Broaden Services Dealers Seek
• Charting the Course Ahead: The FY23 Sales and Operations Kickoff
• Growing Our Team — Meet Your Inside Sales Manager, Leisha Nalls

Winter 2022

• Satisfaction Surveys — TICF Looks Forward to New Insights
• Industrial Power — Working with TICF During COVID-19
• Elite Dealer Rewards — Earn More Elite Dealer Rewards
• TC3 — TICF Releases New Resources; Quick Links
• Meet Your Regional Sales Manager — Mike Francani

Winter 2021

• Value of a Captive — H.K. Truck
• CSI/DSI — Invitation to Dealer Satisfaction Surveys
• TC3 — Invitation to Upcoming Webinars
• Meet Your Retail Credit Analyst — Melissa Dixson
• Ambassador Awards — Acknowledging Robert Green Auto & Truck, Inc.
• Meet Your Regional Sales Manager — Daniel Kuriyama
• Meet Your Credit Dealer Manager — Jerry Pilla
• Meet Your Dealer Operations Analyst — Tamekia Goree
• Green Truck Association — Hino’s Beckman Named New Member of Green Truck Association Board of Governors

Fall 2020

• Value of a Captive — Dario Diesel Truck Center
• Dealer Satisfaction Survey
• TICF Announces New Ambassador Awards — Murphy-Hoffman Company (MHC) & John Lynch Chevrolet-Pontiac Sales, Inc. (Lynch Truck Sales)
• F&I Council: A Look Back and A Look Ahead
• Meet Your New Senior RSM — Keith Courtney, Regional Sales Manager
• TC3: A Secure Source for Applications
• Floorplan Expansions — Featuring Tom’s Truck Center, Matheny Truck Group & Ry-Den Truck Center
• Meet Your Analyst — Scott Ashimine, Funding Manager
• Meet Your Wholesale Support — Juretta Johnson, Dealer Credit Operations Administrator
• Meet Your RSM — Vince Monteleone, Regional Sales Manager
• Project Z: Zero Emissions, Zero Pollution, Zero Compromises!

Spring 2020

• A Steadfast Partnership for Uncertain Times — Featuring Glenn Ellis, Senior Vice President for Customer Experience of Hino Trucks
• COVID-19 Response
• Meet Your Regional Sales Manager — Steve Lanahan
• Meet Your Retail Credit Supervisor — Michelle Klaus
• A Big-Time Company with Small-Town Service — TruckMax

Winter 2020

• Operations Update — Introducing Ron Storz & Dianna Dryer; Ambassador Awards
• 2019: A Year of Steady Improvements
• Wholesale Acquisitions — Bergey’s Truck Center & General Truck Center
• The Value of a Captive — Industrial Power Truck & Equipment
• Meet Your Credit Analyst — Ryan Valentine
• Meet Your Regional Sales Manager — Gerard Pilla
• Hino Celebrates Grand Opening of New Manufacturing Facility — A Million Square Foot Facility in Mineral Wells, West Virginia

Summer 2019

• Prepare to Earn Like Never Before! — Introducing: Elite Dealer Rewards
• Wholesale Acquisitions — Introducing Matheny Motors & Industrial Power
• Targeting New Customers Just Got Smarter — Introducing the Hino Prospect App
• Operations Update — Retail Credit and F&I Council Updates
• The Value of a Captive — New England Truck Solutions