As we kick off a new fiscal year at TICF, we are working hard on new initiatives, programs, and ways to better support the Hino dealer network.

I want to take a moment to express my gratitude for the time I spent with members of the Dealer Advisory Council (DAC) at the Work Truck Show in Indianapolis back in March. It was truly a pleasure connecting with many of you, hearing your insights, and discussing the opportunities ahead for Hino.

One key takeaway from our conversations was the excitement and optimism surrounding Michael Schultze’s full dedication to supporting the Hino side of the business. Many of you shared how much you appreciate his commitment to strengthening the relationship between TICF, Hino Corporate, and our dealer network. I share your enthusiasm and confidence that his leadership will continue to drive success for all of us.

As we move forward, our focus remains on providing the best support, products, and solutions to help your businesses thrive. Your feedback is invaluable, and I encourage you to continue sharing your thoughts and ideas with us. Together, we will build a stronger future for Hino and our customers.

Thank you for your dedication and partnership. I look forward to our continued collaboration and to seeing many of you again soon.

John Crews
President & CEO

The Partners in Excellence award recognizes the top Hino Trucks and Toyota Material Handling dealers who demonstrate outstanding performance in key areas, such as Market Share, Floorplan Balance, new DFS lines, New-Non Hino, DOLC, and Used Volume.

This unique program rewards, recognizes, and connects both Hino Trucks and Toyota Material Handling North America dealer networks.

As a reminder, this year’s Partners in Excellence program period ran from April 1, 2024 – March 31, 2025. The trip for Dealer Principal winners (and a guest) will take place from September 12-15, 2025 at The Resort at Pelican Hill.

Dealer Principal winners were notified to register for the award trip earlier this month.

Should you have any questions regarding the program – your TICF Regional Sales Manager is available to assist.

Congratulations to this year’s winners and we look forward to welcoming you in the Partner’s Circle!

At the most recent Hino Dealer Advisory Council (DAC) meeting, we heard your interest in a special program for purchasing Toyota forklifts at a discounted rate.

We’re excited to announce that Toyota Material Handling North America (TMHNA) has now made their National Purchase Program (NPP) available to all Hino dealers—a benefit previously reserved only for Toyota car dealers. While the program is typically offered to customers with a national presence and large-volume purchases, TMH has now made this program available to all Hino dealers in the spirit of One Toyota.

Getting Started is Easy:

To take advantage of the NPP, simply contact your local Toyota Forklift dealer. If you’re not sure who that is, let us know and we’ll connect you with the right contact.

We’ve already submitted Hino dealer information to TMHNA, and they’re in the process of loading it into their system. If you have an urgent forklift need, let us know—we can request that TMHNA prioritize your registration.

At TICF, we are always looking for new ways we can better support you, our valued Hino dealers. This latest program is a direct result of your valuable feedback and strengthens the partnership between Hino, TMH, and TICF.

We’re confident this program will bring value to your business, and we’re here to help you make the most of it. If you have any questions or need assistance getting started, don’t hesitate to reach out to us.

At TICF, we are committed to being the best financial services partner for you, our valued dealers, and our mutual customers.

We’re here to support dealers by providing guidance on recognizing potential customer fraud, including spotting red flags like unusual purchasing behavior or a lack of in-person interaction.

Customers who prefer to place and complete an order solely through the phone or via e-mail may indicate fraud and identity theft. Verifying customer information thoroughly and being cautious with unusual purchasing behavior can help prevent fraudulent activity and protect your business.

For example, TICF and a Hino dealership encountered a situation in which a customer completed the entire sale over the phone, never visiting the dealership in person. Unfortunately, this resulted in a confirmed case of identity theft. If a customer — especially a new one — wants to order equipment without any in-person engagement, this is likely a red flag and warrants further investigation.

We greatly appreciate and welcome opportunities to improve and ensure processes are in place to minimize potential customer fraud. We remain committed to keeping your business moving and continuously improving to be the best financial partner for you and our mutual customers.

If you have any questions regarding potential customer fraud, please contact your TICF Regional Sales Manager.

Thank you for your valuable feedback, support, and business.

Hino Dealers,

As we continue to navigate the evolving landscape of the transportation industry, I want to take a moment to express our commitment to supporting you in unique and specialized ways that go beyond the transaction.

At TICF, we understand that our success is deeply intertwined with yours. That’s why we are dedicated to providing you with the tools and resources necessary to thrive in today’s competitive market.

Here are a few new initiatives my team has been working on that I am excited to share with you:

We are refreshing dealership and customer collateral around our leasing products and
our dealer owned the leasing (DOLC) product. We are exploring how TICF’s Marketing Manager (Natalie Merkl)
may be able to identify Marketing opportunities within dealerships. Such areas as marketing materials and campaigns that resonate with customers, and provide customers with financing information along with highlighting the value of what your dealership offers to customers by being a one-stop shop, from purchasing a truck, to graphics/lettering, body shop, service, and more.

In the DFW area, we are partnering with Industrial Power and the local Toyota dealer, Shoppa’s, to explore ways to expand our common customer base. By focusing on customers who use both dealerships and finance with TICF, we aim to capture new business opportunities as part of the One Toyota advantage. This collaboration is designed to leverage the strengths of each partner, ensuring that you have access to the best resources and expertise available. We are planning to expand this initiative across additional geographic markets in the next six months as well.

Lastly, we announced that in partnership with Toyota Material Handling North America (TMHNA), the National Purchase Program for Toyota forklifts is now available to all Hino dealers. This program provides you with the opportunity to purchase material handling equipment at a significant discount.

These initiatives are just the beginning. We are continuously exploring new ways to add value to our partnerships and support your growth. Our goal is to build and foster a strong, collaborative relationship that empowers you to achieve your business objectives and exceed customers’ expectations.

Thank you for your continued trust and partnership. We look forward to working closely with you to drive success.